Privacy Policy

Effective Date: 18/08/2025

At TL Electrical Services, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and protect your personal details when you visit our website or engage with our services.

1. What Personal Information We Collect

We may collect personal information such as:

Your name
Email address
Phone number
Any other details you provide via contact forms, service requests, or direct communication

We only collect information that is necessary to provide our services or respond to your inquiries.

2. How We Use Your Information

Your personal details may be used to:

Respond to your inquiries or provide quotes
Schedule appointments or deliver services
Send updates or relevant service information (only if you opt in)

We will not use your personal information for direct marketing unless you have given consent.

3. Disclosure of Personal Information

We do not sell or rent your personal information. We may share it with:

Trusted third-party service providers (e.g. website hosting, email platforms) who assist in operating our business
Legal authorities, if required by law

All third parties are required to handle your information in accordance with privacy laws.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure data storage and restricted access.

5. Access and Correction

You have the right to:

Access the personal information we hold about you
Request corrections if your information is inaccurate, out of date, or incomplete

To make a request, please contact us using the details below.

6. Website Analytics and Cookies

Our website may use cookies and analytics tools to improve user experience and monitor site performance. These tools may collect non-identifiable data such as browser type, pages visited, and time spent on the site.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this policy, please contact: